Training

We consistently search for and recruit top talent in the service industry. Prospective applicants in New York and Boston undergo rigorous pre-employment screening. Once we identify a qualified applicant and they accept an offer of employment, they begin a detailed training program to learn our vision, policies, and protocols. This helps us to ensure all our clients receive the highest level of service, rivaling that of worldwide leaders. We call this "The Commonwealth Way," and we stress it to each employee upon hire and reinforce it through ongoing training throughout an employee's tenure with our firm.

Executive Drivers

Chauffeurs for Commonwealth Worldwide are the face of our company. We seek professional drivers who can adapt to different situations at a moment's notice to ensure clients are delighted at every opportunity. Unlike some companies, we empower our chauffeurs to make these decisions whenever necessary. Our drivers treat each and every assignment as if it's the only job they'll have all day.

Our employee Drivers undergo rigorous screening, including driver's record checks, state and federal background checks, pre-employment drug screens, and written testing on local knowledge before being offered a position at Commonwealth. Once hired, chauffeurs must attend an initial training program consisting of both class time and on road exercises. Chauffeurs must complete all aspects of the training curriculum and pass an exit exam before being allowed to provide service for a Commonwealth client. Commonwealth believes in hiring  full time, and sometimes part time employee-based chauffeurs. We feel this is the only way to continuously monitor performance throughout employment and maintain accuracy ratings that regularly outperform the industry standard. Likewise, the independent providers we engage globally are similarly focused.

Once a Commonwealth chauffeur completes the training program, the work doesn't stop there. We review drivers' performance quarterly as standard practice. Training sessions continue throughout employment. View/download our chauffeur training overview here.

Call Center

When our clients call us, we answer! We have a live, 24-hour, U.S .-based call center, operating seven days a week every day of the year. New call center employees go through an extensive 80-hour initial training program focused on reservation software programs, telephone systems, and intensive customer service techniques. Once working in the call center, employees are evaluated and monitored for customer service. All calls are recorded in order to provide feedback and coaching on different techniques. Several times each month, supervisors review recorded calls and e-mail correspondence with call center reps to ensure the highest levels of service are maintained. All call center agents receive quarterly training on software updates and refresher training.

Commonwealth invests heavily in Information Technology. We constantly improve our service levels through continuous updates to our reservation system, flight-tracking software, and GPS monitoring, and we keep our staff up to date through thorough training.